Privacy Policy

This privacy policy outlines the ways in which Cool Ideas collects, uses, discloses, and protects your personal information. By accessing and using our website or services, you consent to the practices described in this policy.

We may collect the following types of personal information when you use our website or services:

• Name
• Surname
• Email address
• Physical address (for service installation purposes)
• Phone number
• Payment information (for billing purposes)

We collect your personal information through the following methods:

• Contact Forms: When you submit an enquiry or request through our contact forms, we collect the information you provide to us.
• Registration Form: If you register on our website or for our services, we collect the information you provide during the registration process.
• Email Marketing: When you subscribe to our newsletter, we collect your email address to deliver updates and news.
• Service Applications: When you apply for our services, we collect the necessary information to process your application and provide the requested services.
• Competition Entries: To administer competitions, notify winners, and deliver prizes. With your consent, we may use your information for related marketing.

When visitors leave comments on our site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection. Visitor comments may be checked through an automated spam detection service. An anonymised string created from your email address may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment. Articles on our site may include embedded content from other websites, which behave in the same way as if the visitor has visited those websites.

If you upload images to our website, please avoid including images with embedded location data. If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These cookies are for your convenience so that you do not have to fill in your details again when you leave another comment.

On our enquiry form, after you submit, we save your first name, email, phone number and gamer tag in your browser (local storage) so you do not have to retype them for the next game. They stay on your device, and we do not store your consent ticks. Use “Not you? Clear my details” on the form to remove them.

Your personal information remains within Cool Ideas and its authorised service providers. If we are legally obliged to share your personal information, we will only share the minimum necessary for compliance. Additionally, in the event of mergers or acquisitions, your information may be shared with new stakeholders to continue providing you with uninterrupted services.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations.

At Cool Ideas, we are committed to ensuring the privacy and security of your personal information. You can trust that we will handle your data responsibly and in accordance with applicable laws.

We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, perform service-related tasks, or assist us in analysing how our services are used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Our services do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. In the event we discover that a child under 18 has provided us with personal information, we will immediately delete it from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take the necessary actions.

We may update our Privacy Policy from time to time. We advise you to review this page periodically for any changes. We will notify you of any updates by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted.